This Privacy Policy explains how Huffs Turf Tenders Inc d/b/a Turf Tenders (“Turf Tenders,” “we,” “us,” “our”) collects, uses, discloses, and safeguards information when you visit www.turftendersinc.com (the “Site”), contact us, request service, or receive text messages from us.

1) Information We Collect

We may collect the following:

A. Information you provide

• Name, phone number, email address
• Service/property address and service details (requests, scheduling details, notes you provide)
• Communications you send us (calls, emails, texts)

B. Information collected automatically

• IP address, browser/device type, pages viewed, approximate location (derived from IP), and timestamps
• Cookies or similar technologies used for site functionality and analytics

C. Customer care messaging data

• Mobile number, opt-in/opt-out status, and message metadata (delivery status, timestamps)
• Records of your consent/permission to text (e.g., time/date, source form, disclosure shown)

2) How We Use Information

We use information to:

• Provide customer care and manage services (quotes, scheduling, service reminders, appointment updates, billing/service notices)
• Respond to inquiries and provide support
• Improve our website and operations
• Prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our policies

3) SMS/Text Messaging Privacy Disclosures (Customer Care)

If you provide your mobile number and consent to receive customer care texts from Turf Tenders:

• Message frequency varies. Message and data rates may apply.
• You can opt out anytime by replying STOP.
• For help, reply HELP or contact us at office@turftendersinc.com or 574-546-3727.
• We do not sell your mobile number.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• We may share your information with vendors that help deliver messages (e.g., communications platforms and carriers) only to provide customer care messaging and related services.

4) How We Share Information

We may share information:

• With service providers who help us operate (website hosting, analytics, communications tools, payment processors) as needed to perform services on our behalf
• For legal reasons (to comply with law, subpoenas, court orders, or lawful requests)
• To protect rights and safety (to investigate fraud/abuse or protect customers, employees, and the public)
• Business transfers (if our business is involved in a merger, acquisition, or asset sale)

5) Cookies and Analytics

We may use cookies and similar technologies to operate the Site and understand usage. You can control cookies via browser settings, but disabling cookies may affect Site functionality.

6) Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business records, document communications/consent, comply with legal requirements, and resolve disputes.

7) Data Security

We use reasonable safeguards designed to protect information. No system is 100% secure, and we cannot guarantee absolute security.

8) Your Choices

• You may request to update or correct certain information by contacting us.
• You may opt out of customer care texts at any time by replying STOP.

9) Children’s Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children.

10) Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

11) Contact Us